Cancellation policy: The cancellation procedure can be done on the web page you made the original reservation on.
Our cancellation policies are just a guideline since we do our best to give a credit towards future stays and we review each case on its merits.
• Accommodation cancelled more than 60 days prior to arrival – 20% of booking value.
• Accommodation cancelled between 45 and 59 days prior to arrival – 35% of booking value.
• Accommodation cancelled between 30 and 44 days prior to arrival – 50% of booking value.
• Accommodation cancelled between 15 and 29 days prior to arrival – 75% of booking value.
• Accommodation cancelled less than 14 days prior to arrival – 100% of booking value.
• Please note a cancellation charge of 100% of the booking value will apply to cancellations during periods of special events (Christmas/New Year, Easter or the Flower Festival).
If we do not receive payment according to these Booking Conditions we will acknowledge this as a cancellation on your behalf.
Modification policy: Should be necessary to change bookings arrangements,please send us an e-mail to vilamia@sapo.pt indicating the guest secret number and we will respond to the request made.
Child policy: Children cannot be accommodated at the hotel.
There is no capacity for extra beds/cots in the room.
|
English
